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Terms & Conditions

  1. Service Notifications
    Customers will receive a text message around 7:00pm the day before their scheduled clean, confirming that we will be attending the following day. Please ensure access to your property is available.
    Our schedules are finalised each evening, so we are unable to provide advance notice of specific dates or exact arrival times.
    All text messages are automatically generated and cannot be replied to. If you need to contact us, please call or email. If calling outside office hours, please leave a voicemail and we will respond as soon as possible.
  1. Service Frequency and Payment
    Our 6-weekly and 12-weekly services are priced differently. If a customer on a 6-weekly schedule regularly cancels visits and this results in a pattern closer to a 12-weekly service, we may adjust the schedule and pricing to reflect the 12-weekly rate.
    Regular window cleaning is paid for via direct debit through our payment provider, Go-Cardless. This can be set up securely on our website. Payments are taken automatically 5–7 days after each completed clean.
    One-off services, such as gutter clearance, must be paid for in full once the work has been completed.
  1. Cleaning Schedule
    We offer window cleaning on a 6-weekly or 12-weekly schedule. Due to weather and operational factors, we ask customers to allow some flexibility with visit dates.
    Please allow up to one week either side of your scheduled clean. This helps us carry out work safely while keeping all routes running smoothly.
    The total number of cleans per year will remain the same.
  1. Cancellations
    We aim to provide a reliable, consistent service and ask the same from our customers. Each appointment is reserved specifically for your property, and once the day has been scheduled, we are unable to replace it with another job.
    If our team is turned away on arrival, or access is not available on the day, the full-service charge may still apply. In some cases, we may also choose to end the ongoing service agreement.
    Thank you for your understanding and cooperation.
  1. Weather Policy
    We avoid carrying out work in severe or unsafe weather conditions. However, light rain or showers will not prevent a clean, as they do not affect the final result.
    If conditions are unsuitable, we may postpone your visit. In this case, your clean will be rescheduled to the next available working day.
  1. Complaints
    We aim to provide a high standard of service every time. If you are not satisfied with your clean, please contact us within 24 hours of the visit.
    We will arrange to return on the next working day to re-clean any affected areas at no extra cost.
    Issues reported after 24 hours may not be eligible for a free re-clean. While we do not offer refunds, we will always aim to put things right where concerns are raised promptly.
  1. Ending Your Service with Us
    You can cancel our service at any time by calling 01323 655606 or emailing [email protected].
    We do not offer one-off window cleans, and all customers agree to a minimum of three cleans when starting our service.
    If you cancel before completing three cleans, any remaining scheduled cleans within that minimum period will still be chargeable.
  1. Referral Offer – Free Clean
    You can qualify for a free clean by referring a new customer to us. To be eligible, your name must be given at the time the new customer books their regular service.
    Your free clean will be applied once the referred customer has completed and paid for two scheduled cleans on either a 6-weekly or 12-weekly plan.
    This offer does not apply to one-off services.
  1. Data Protection
    All customer information is stored securely and kept strictly confidential. We do not share or disclose your details to any third parties.
    We handle all data in accordance with current data protection regulations.